Legal
Privacy Policy
Effective date: September 20, 2026
This policy describes how Inboxlane handles information when you visit our website, create an account, or use our shared inbox and customer support services.
1. Information we collect
We may collect account details such as your name, work email, organization, and authentication information; content and files you or your team submit; billing details handled by our payment providers; and technical information such as device, browser, log, and usage data.
2. How we use information
We use information to provide, secure, maintain, and improve Inboxlane; authenticate users; process transactions; respond to requests; measure product performance; prevent abuse; and comply with legal obligations. We do not sell customer content.
3. Customer content
Your organization controls the customer conversations and other content stored in its workspace. We process that content only to provide the service, protect our systems, troubleshoot issues, and follow your instructions or applicable law. Workspace administrators may manage access and retention.
4. Service providers and sharing
We may share information with trusted providers that help us host, secure, analyze, support, or bill for the service. They may access information only as needed to perform services for us. We may also disclose information when required by law or as part of a merger, acquisition, financing, or sale of assets.
5. Security and retention
We use administrative, technical, and organizational safeguards designed to protect information. No internet service is completely secure. We retain information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal information. You can update certain account details in your workspace or contact us to make a request. We may need to verify your identity before responding.
7. Cookies and updates
We use cookies and similar technologies for essential functionality, preferences, analytics, and security. You can control cookies through your browser settings, though some features may not work correctly. We may update this policy from time to time and will post the new effective date here.
8. Contact us
For privacy questions or requests, contact privacy@inboxlane.biz.id.